Skip to main content
the preserve at ballantyne commons community living room

Frequently Asked Questions

Yes, our property is very pet-friendly.  We offer two spacious bark parks for your pets to play and explore as well as a pet spa for added convenience and comfort.

We offer several parking options, including open parking throughout the community, reserved covered carports, and reserved garages.

Our community features an array of amenities, including a fully equipped fitness lounge, event center, resort-style pool, Oasis-Style Pool Retreat featuring sun shelves, a shaded pavilion, and nearby grilling areas (coming soon!), a fireside lounge, outdoor grilling stations, gourmet coffee station, and a pickleball deck. You’ll also enjoy access to our Sycamore Springs Lounge (Opening in early 2026) for even more opportunities to relax and connect.

The apartments are offered unfurnished, allowing residents the freedom to personalize and style their space to fit their own taste and lifestyle.

This property provides peace of mind with 24-hour emergency maintenance and a skilled, responsive team, ensuring prompt repairs and a worry-free living experience.

We are conveniently located approximately one mile from the Lakeline Metrorail.

This property offers flexible lease terms ranging from 3 to 13 months, allowing residents to choose the option that best fits their lifestyle and needs.

Utilities are generally not included in the rent. For detailed information, please contact the leasing office.

Apartments include 9-foot ceilings, * garden-style oval soaking tubs , oversized walk-in closets, stone countertops, large patios, * in-unit washers and dryers , and modern appliances, offering a blend of style, comfort, and convenience. (Note: An asterisk (*) denotes features available in select units.)

Residents can conveniently pay rent through the property’s resident portal for easy online payments or in person using WIPS (Walk-In Payments at Participating Locations), providing flexible options to suit every lifestyle.

Rent is due on the 1st of each month and is considered late if not paid by the 3rd. For new move-ins, the first month’s rent is due on your move-in day

Service requests may be submitted through the resident portal or in person at the leasing office. For after-hours maintenance emergencies, please call 512-218-8500 and select option 3.

Didn't find an answer?

Our team is always ready to answer your questions.